McFeely's History
About McFeely’s
Family Company
We are proud to be a small private family business again offering top quality products and service. Our partnerships include 200 different vendors, contractors, carpenters, and any enthusiasts who wants quality products at fair prices, with the proper support to help with your jobs and projects.
McFeely's Mission Statement
McFeelys is a profitable and ethical retailer of tools, fasteners, and supplies in our specialty market. We will service the client’s needs first in environment that supports the golden rule. We encourage open communication, continuous learning and improvement, coupled with educational materials that serve the vendors and the clients. We will raise the bar by sourcing, evaluating, and providing innovative and quality products within an efficient distribution system.
McFeely’s History
McFeely’s is a 40-year-old woodworking supply company that specializes in screws and fasteners, as well as tools, adhesives, finishes, and more for the hobbyist and professional woodworker.
McFeely’s started in Virginia as a lumber yard, and under the leadership of Jim Ray, McFeely’s went from a lumber yard to a catalog company with a national footprint. In the early 2000’s, this small family run company was sold to a conglomerate, who ran the business for about 10 years as part of their specialty brands division. When it was sold again and moved to Ohio, McFeely’s fell on hard times, the transfer of the business was not a clean process. In 2017, the company was reorganized and has come back stronger with a focus on fasteners, service, and quality. We are again a small private family business looking forward to 2021 and beyond. McFeely’s focus is on customer service and our commitment to quality. We look forward to providing you with the service you deserve.
Customer’s Bill of Rights
Because we value our customers' suggestions and comments, we want them to be happy with their purchases from our catalog as well. So we live by some basic rules we like to call the Bill of Rights, which include:
- Top-Quality Products – We strive to offer only top quality products and want you to be happy with your purchase for the life of the product. We offer the opportunity on our website for you to review the products you purchased. We will use the reviews to evaluate our product line for quality assurance. These reviews not only help other shoppers but they help us to ensure that we're offering the quality products you expect from McFeely's.
- Satisfaction Guaranteed – From time to time, you might find that you are not satisfied with your order or need to return a product you ordered. Please contact us within 30 days for instructions to return your order/product and return it to us within 60 days of purchase (invoice date). Give us a call, send an e-mail or fax us the details. We'll provide a Returned Material Number along with instructions on how to send it back. Please see our Return Policy page for full details and contact information.
- Fast Service – We can take your order 24/7 online (McFeelys.com), by phone (1-800-443-7937), or by fax (1-800-847-7136). Most orders ship the same business day we receive them.
- Convenient Shipping – We can provide a number of ground shipping options like offer USPS, Fedex and UPS to anywhere in the contiguous United States. Ground Flat Rate shipping allows us the options to choose the best service. We also offer expedited service, air, transport (LTL) and other options for extra fees. The shipping charges are based on the original order, any back ordered item will not be charged a separate fee.
- Contact Address – All written correspondence should be addressed to:
- McFeelys, 340 Second Street, Aurora, IN 47001
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