Freight and Order Delivery Details

 

 

Quick, Reliable Shipping

We offer top quality products and deliver them as quick as possible. We use recycled cardboard and craft paper to hand package your order. We stock and ship our products so most are delivered inside one week. Our goal is for in stock items to get delivered two to four days without the bother of freight quotes and fees. If you require a specific method of shipping please call us for arrangements. We will ship the method you choose and can provide freight quotes on request.

 

We understand you want these products as soon as possible and we do our best to accommodate that. Please open and inspect your order upon the arrival of your receipt. Should there be any issue with your order, contact customer service as soon as possible. 

 

Shipping Policy: Ground rate shipping

We package and ship your order the same day, the normal daily cut off is 1:00PM Eastern. We determine the best available service for your order. The carriers are the U.S. Postal Service (USPS), United Parcel Service (UPS), and FedEx. We choose the carrier due to the wide variety of products we  provide and the special requirements and/or limitations of each courier. Orders over 15 Lbs. or liquids are commonly sent UPS or FedEx. USPS ground advantage and Priority 2-day can be used for items under 8 Lbs. that are boxed, if your order can be put in a flat envelope we might use First Class Mail with tracking. USPS Ground Advantage™ service is our reliable 2-5 day delivery method, our most common shipping method for residential delivery.

 

Shipping Charges:

The table rates are used for shipping. If you need UPS or are outside the lower 48 states please call us. McFeely's will charge the actual shipping cost from the shipping courier for Express delivery or truck shipments.  Free ground shipping on orders over $100

 

Ground Flat Rate Shipping
	Order Total	Shipping Charge
	$20.00 – $29.99	$ 10.00
	$30.00 – $49.99	$ 9.00
	$50.00 – $75.99	$ 7.00
	$76.00 – $99.99	$ 6.00
	$100.00 & up	FREE
UPS Shipping
	Order Total	Shipping Charge
	$10.00 – $29.99	$ 13.00
	$30.00 – $49.99	$ 14.00
	$50.00 – $75.99	$ 15.00
	$76.00 – $99.99	$ 16.00
	$100.00 – $199.99	$10.00
	$200.00 – $5000.00	$18.00

Shipping Cost for Back-ordered Items

There is no extra shipping charge for backordered items.

Quick Shipping

We make every effort to ship orders promptly, we try to guarantee that orders placed before 1:00 PM Eastern Time will be shipped the same day (no shipments on weekends and holidays). We run our warehouse and have stock, ask us if you have a special request.

Free Shipping Promotion

Orders over $99.95 and without certain restrictions will qualify for Free Shipping.  Limitations are as follows:

• Delivery address must be within the Continental US (lower 48 states plus the District of Columbia)
• Does not apply to items that are drop shipped (contact Customer Service for details)
• Does not apply to express shipping
• Does not apply to large or heavy shipments requiring truck or motor freight.
• Cannot be combined with other discounts or promotions.

Normal delivery should take up to 3-5 business days. 

Save on Delivery Charges!

 McFeely’s does have a $20 minimum order charge, the way freight works, it makes sense to spend a little more to save a little more. 

Orders that require Customer Service:

Orders that must be placed directly with our Customer Service Department include: 

• Delivery address outside the Continental US (lower 48 states plus the District of Columbia)
• Items that are drop shipped (contact Customer Service for details)
• Express shipping
• Large or heavy shipments requiring truck or motor freight.

Shipping to Canada

We need to quote the freight on these orders on a case-by-case basis. Please provide us with the full address, and the items to order. We will get you a freight quote with the proper delivery expectations.

Shipping Charges:

We will ship the method you choose and can provide freight quotes on request.

Additional Information

• By law, McFeely’s® must collect sales tax on all orders shipped to addresses within the state of Indiana.
• Most orders are shipped by the next business day. McFeely’s is known for shipping orders quickly. Because of this, we may not be able to change your order after it is submitted, so please verify its accuracy. 
• Every effort has been made to ensure the accuracy of the prices on our website. However, prices are subject to change without notice, and errors are subject to correction. 
• McFeely’s respects your privacy and does not share your email address with other parties for any reason. Your email address will be used solely by McFeely’s for the purpose of notifying you of order status, new products, and special offers.
• If you would prefer not to be contacted by McFeely’s via email, please unsubscribe from our mailing list. Read more about our privacy policy. 
• McFeely’s is not responsible for conditions outside of its control regarding order shipments. 
• Please review the USPS and UPS Terms and Conditions of Service for more information about conditions that can cause delays in the delivery of your order. 

Customer Bill of Rights

1. Fast Service – Most orders ship the same business day. There is not an official cut-off time, but we do get most orders out the same day if ordered before 3:00PM

2. No Extra Shipping on Backorders – If you place an order and items are on backorder, we do not charge additional shipping for the backordered items. You will pay a one-time shipping charge for the entire order. (Orders billed as actual freight will be invoiced as they ship).

3. Top-Quality Products – If we wouldn’t buy it for ourselves, it doesn’t go in the catalog or website.

4. Satisfaction Guaranteed – If you aren’t satisfied, we aren’t happy. We’ll fix the problem FAST! Let us know what we can do to make it right – if it’s within reason, we’ll do it.

5. Toll-Free Ordering, Customer Service, and Tech Support – We don’t make you pay for the call when you need to know how to use a product we just helped you get! Just call us at 1-800-443-7937 (USA only) or 1-812-221-2080 (Outside USA).

Returns and Credits

If you need to return an item to us for any reason, please call our Customer Service Department toll-free at 1-800-443-7937 (USA only) or 1-812-221-2080 (Outside USA) between 8:30 AM and 4:30 PM Eastern Time, Mon. – Fri. We will provide you with a Return Authorization Number and instructions on how to return the product. Returns must be requested within 60 days when customer order is received. Customers have 30 days to return products from the RMA date.